Sky Blue

Product Details

Shipping

Delivery Zone
The offered products can only be delivered within the specified territory.
It is not possible to place an order for delivery addresses outside this territory.
Products will be shipped to the delivery address provided by the customer during the order process.

Delivery Time
An automatic email will be sent to the customer once the products are dispatched, provided that the email address given in the registration form is correct.

Delivery Times & Costs
Details regarding delivery times and charges are available on the website, specifically in the "Shipping and Delivery" section of the FAQ.
In the absence of any indication or agreement regarding the delivery date, the seller will deliver the product without undue delay and no later than thirty (30) days after the conclusion of the contract.
In case of an order comprising multiple products, the ordered items may be delivered in separate shipments.
The vendor commits to making its best efforts to deliver the ordered products to the customer within the specified timeframes.
Orders for 48-hour delivery placed after 4 PM will be dispatched the following day.

Delivery Terms
Deliveries are carried out by a carrier chosen by the vendor, to the address provided by the customer or to the selected relay point agreed upon during the order placement.

Delivery Problem
If the vendor fails to deliver the goods on the agreed date or within the specified period, the customer may avail themselves of certain options, including:
Notifying the suspension of payment of all or part of the price until the professional performs, under the conditions specified in articles 1143 and 1144 of the Belgian Civil Code.
Canceling the contract if, after giving formal notice to the vendor to deliver the goods or provide the service within a reasonable additional period, the vendor fails to do so promptly.
The contract will be deemed terminated upon receipt by the vendor of the letter or written communication informing them of such termination, unless performance has occurred in the meantime.

When the professional refuses to deliver the goods or when it is clear that they will not deliver the goods.
When the professional does not fulfill their obligation to deliver the goods on the date or at the end of the period provided, and this date or period constitutes an essential condition of the contract for the consumer. This essential condition arises from the circumstances surrounding the conclusion of the contract or from an express request made by the customer prior to the conclusion of the contract.
These provisions do not affect the right to claim damages.
If the contract is terminated under the aforementioned conditions, the vendor will reimburse the customer for all sums paid, at the latest within fourteen (14) days of the date on which the contract was terminated. The customer must check the condition of the delivered products. If the package is damaged, the customer is invited to refuse the package and indicate their refusal in writing.

The Guarantee

At WERENEW, our pride lies in our commitment to authentic sneakers, quality reconditioning and an ecological approach. We strive to provide our customers with first-rate products while preserving the environment. Here are the warranty conditions we offer for every purchase made on our website:

Authenticity of sneakers:
We guarantee that all products available on WERENEW are 100% authentic. Each pair is carefully checked by our sneaker experts before being reconditioned and put on sale. If you have any doubts about the authenticity of your purchase, please contact us immediately to resolve the problem.

Quality reconditioning:
Our dedicated teams of professionals ensure that every pair of sneakers is carefully inspected, cleaned and reconditioned to offer our customers the best possible experience. If you have any problems with the quality of the reconditioning, please let us know within 7 days of receiving your order, and we'll be happy to help you find a solution.

Ecological aspect:
At WERENEW, we value the ecological aspect of our business. Every purchase made on our site contributes to reducing our carbon footprint, as we favor reconditioning over the production of new sneakers. We are committed to minimizing our impact on the environment through sustainable practices.

No returns:
Because we offer refurbished products, we do not accept returns on items purchased on WERENEW. However, if you encounter any problems with your order, please contact us as soon as possible, and we will do our best to find a satisfactory solution for you.

Fast shipping:
We understand the importance of fast shipping. That's why we aim to dispatch all orders as quickly as possible. As soon as your order is confirmed, our team will get to work to ship your pair of reconditioned sneakers as quickly as possible.

If you have any problems with your order, please contact us via our dedicated customer service department. Our team will be happy to help you and answer any questions you may have about our warranty or any other aspect of your shopping experience on WERENEW.

Thank you for your confidence in our refurbished sneakers. We are delighted to be able to offer you quality products while helping to preserve our planet.